experience

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UX strategy architect - Ally Financial

October 2023 - Present

  • Contribute to defining a high-level UX strategy

  • Implement process and problem solving framework to deliver on UX strategy

  • Lead cross-discipline teams in conceptual design projects across products and lines of business

Design ops manager - Ally Financial

August 2018 - October 2023

  • Started as the sole Design Ops Specialist

  • Manage a team of five specialists, including accessibility

  • Work with leadership from other sides of the organization to define roadmaps and ensure smooth implementation of design systems

  • Set and manage standards for enterprise-wide UX and development teams

  • Build and implement formalized creative brief and process for the UX team

  • Implement and lead twice-weekly Design Crit peer feedback sessions and bi-weekly UX team meetings, as well as a weekly Design Ops office hours to provide strategic opportunities for collaboration and guidance in problem solving

  • Lead workshops on design thinking, and elevate the practice in wireframing and interaction design.

Senior Information Architect - ally financial

February 2014 - August 2018

  • Worked as product designer and IA for Bank, Auto, Dealer, lines of business in both the storefront and authenticated experiences

  • Implemented the redesign for industry standard dealer tool, SmartAuction

  • Inaugural team member at Ally’s innovation lab, TM Studio

Interaction Designer - TIAA Cref

April 2013 - February 2014

  • Worked as a product designer on internal financing tools for brokers and financial advisors

Interaction Designer - Lowe’s Home Improvement

February 2010 - March 2013

  • Worked as a product designer on the eCommerce platform team and designed experiences for product and campaign pages, as well as a full redesign of the homepage for the Spring 2010 campaign

  • Worked as a product designer and IA on the launch of the MyLowe’s customer experience

  • Led a team of designers and developers to document standards and execute a design system refresh

Web and Animation Designer - great direct concepts

November 2008 - February 2010

  • Worked as the sole product designer, IA, motion designer, and front-end developer for the dealership software DeskIt

  • Helped shape the company’s brand and visual presence in an effort to reposition its product and gain national recognition in the automotive industry

New Media Designer - Corder Philips

March 2008 - November 2008

  • Designed and built web experiences and online marketing campaigns for a variety of clients such as The Mint Museum, MMA, Wachovia, and ABC’s Extreme Makeover: Home Edition

Skills

Product Design
Information Architecture
Design Ops
Design System Management
Process Architecture
Design Thinking Ideation
Prototyping

Tools

Figma
Sketch
Axure
Adobe
Github
HTML
CSS
jQuery